Using with Claude

Once the server is connected, Claude automatically discovers and uses the available tools. Here’s how it works in practice.

Claude starts with two tools: tdx_navigate and tdx_status. When you ask a question that requires domain-specific tools, Claude will:

Call tdx_navigate with the appropriate domain
Discover the newly loaded tools
Use those tools to answer your question

This happens transparently — you just ask your question.

Example conversations

Searching tickets

You: Find open tickets about VPN connectivity issues

Claude: calls tdx_navigate("tickets"), then tdx_tickets_search with searchText “VPN connectivity”

I found 3 open tickets related to VPN connectivity…

Looking up a person

You: Who is the contact for IT support in the biology department?

Claude: calls tdx_navigate("people"), then tdx_people_search with department filter

The IT liaison for the Biology department is…

Creating a ticket

You: Create a ticket for a new laptop request for John Smith

Claude: calls tdx_navigate("tickets"), then tdx_tickets_create

I’ve created ticket #12345 for a new laptop request…

⚠️ Caution

Creating and updating tickets makes real changes in your TDX instance. Claude will typically confirm before taking write actions, but review the details before approving.

Checking KB articles

You: Is there a KB article about setting up email on mobile devices?

Claude: calls tdx_navigate("knowledge_base"), then tdx_kb_search

Yes, I found an article titled “Mobile Email Setup Guide”…

Tips

Be specific — “search for tickets assigned to the help desk about printers” works better than “find printer stuff”
Use domain language — Claude understands TDX concepts like status, priority, responsible group, and requestor
Chain requests — “Find ticket 12345 and summarize it, then search for similar open tickets”